WASIL: Inter-Agency Community Feedback Mechanism

About this project

ltpgtIn 2024, with funding from the Central Emergency Response Fund (CERF), UN Women on behalf of the Humanitarian Country Team (HCT), led the design and implementation of Wasil - an Inter-Agency Community Feedback Mechanism (CFM) established to strengthen collective Accountability to Affected Populations (AAP) in the occupied Palestinian territory (oPT). Launched in June 2025, Wasil (meaning “connection” in Arabic) is a unified, multi-sector system through which crisis-affected people - especially women and girls - can access trusted information, meaningful feedback channels, and safe referral pathways to lifesaving humanitarian assistance. In 2025 alone, the mechanism captured over 15,000 cases from Palestine, demonstrating significant community uptake and demand (64% of callers were women 11% were persons with disabilities or chronic conditions (including 877 women and girls) 22% from female-headed households 7% were pregnant or nursing women). The CFM is unique as an integrated system and referral mechanism. Through a single hotline, accessible via telephone, SMS, and WhatsApp, users can access up to date information on services such as food support, medical, legal aid, protection services, and cash support, receive referrals, and provide complaints and feedback about all humanitarian services available. The system avoids fragmented or parallel feedback channels by consolidating case intake, documentation, referral, follow-up, and closure within a harmonized inter-agency…

Published by

United Nations Office for the Coordination of Humanitarian Affairs · National NGO

Countries

Palestinian Territories

Sectors

Multisector aid

Funded by

oPt Humanitarian Fund

Implemented by

UN Women, AISHA Organization

Accountable

UN Women

Published by United Nations Office for the Coordination of Humanitarian Affairs to the International Aid Transparency Initiative (IATI), last updated 23 Jun 2026 and imported automatically. IATI identifier: XM-OCHA-CBPF-CBPF-OPT-25-R-UN-38865.

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